We value our reputation as a trusted skin-care center, and we take pride in providing not only excellence in technical services and results — but creating an atmosphere of genuine caring and concern for your well-being. Please don’t hesitate to call if you need any assistance or have any questions regarding our following policies:

New Clients

First-time consultations are complimentary; however in order to secure the appointment new patients are required to guarantee first-time appointments with a debit or credit card. Less than 24-hours cancellation notice or a skipped appointment will result in a $50 charge. Your card is only charged for cancellations or no-shows without 24-hour notice.

Late Arrivals

Because we schedule appointments back-to-back with little or no time in between, we ask our patients to be on time for their appointments. However, we understand that sometimes due to traffic or weather, etc., this is not always possible. If you anticipate being more than 15-minutes late for your appointment, we may ask you to reschedule for another day. If we are forced to reschedule for another day, we reserve the right to charge a 50% cancellation fee.

Cancellations or No-Shows

If you need to cancel your appointment, please allow at least 24-hours notice so we may offer your appointment time to another patients. Current clients who cancel without sufficient notice or miss appointments may be required to leave a credit card on file in order to book future appointments. (Less than 24-hours cancellation notice or a skipped appointment will result in a $50 charge. Your card is only charged for cancellations or no-shows without 24 hour notice.)

Day of Appointment

Being on time for your appointment is greatly appreciated so that you may receive your full-service. Please arrive 10-minutes early for your first appointment.

Referral Benefits

We deeply value our devoted clientele. If you came to us via a referral, please make sure to indicate that persons name on your new-client form so that we may thank them appropriately.

Length of Treatments

Please note that all times quoted for treatments and services are approximate.

Pricing

Dependent on countless factors, About Face Skin Care reserves the right to modify, discontinue, or raise prices on certain treatments and/or products without prior notification to ensure that maximum standards of service and quality are met.

Product Orders

For your convenience, all skin care products are available for purchase over the phone to be shipped to you directly. Unless otherwise noted, patient is responsible for shipping fees.

Method of Payment

We accept all major credit cards, debit cards, business / personal checks and cash.

If interested in convenient monthly payment plans, please feel free to inquire about Care Credit.

Age Requirement

Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or legal guardian before receiving services.

Gift Certificates / Gift Cards

An About Face Skin Care Gift Card makes a wonderful gift for any special occasion, holiday or celebration. Gift Cards can be used for any service or product offered at About Face Skin Care, but they are not refundable, and non-transferable or redeemable for cash or credit.

For Your Safety

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities, and PLEASE let us know if you are pregnant.