Frequently Asked Questions

Because we schedule appointments back-to-back with little or no time in between, we ask our patients to be on time for their appointments. However, we understand that sometimes due to traffic or weather, etc., this is not always possible. If you anticipate being more than 15-minutes late for your appointment, we may ask you to reschedule for another day. If we are forced to reschedule for another day, we reserve the right to charge a 20% cancellation fee.

If you need to cancel your appointment, please allow at least 48-hours notice so we are given a fair amount of opportunity to refill that spot. A credit card is required to hold your appointment, any appointments missed or cancelled with less than 48-hours notice will forfeit any deposit made, and be subject to pay for the entirety of their missed, scheduled service. If you have a package or a prepaid treatment that you miss, a treatment will be docked from your package.

If you have a history of repeated missed appointments, we will require at least a half-deposit (and potentially a full-deposit) at the time of scheduling your appointment.

If you miss this appointment, or cancel with less than 48 business hours, you will forfeit your deposit. Please note that if the credit card on file cannot be charged, you will be required to pay the past due service fee in full prior to scheduling your next appointment.

At About Face Aesthetics, our providers are highly sought-after experts committed to delivering the best outcomes in Philadelphia. To maintain this level of exceptional care, we operate by a firm mutual commitment to time.

When you schedule an appointment, that time is reserved exclusively for you and your dedicated provider. When an appointment is canceled with less than 48 hours’ notice or is missed, it makes it impossible for us to offer that valuable time slot to another client who is on our waitlist.

While we understand that emergencies happen, please know that this lost time directly impacts our providers—the talented professionals who serve you. We ask that you view your appointment as a professional commitment, knowing that respecting our schedule is how we ensure the viability of our practice and the ability of our providers to serve their families.

To ensure fairness and access to care for all our committed patients, we must strictly enforce our policy regarding repeated scheduling infractions:

Any client who incurs three (3) instances of late cancellation (less than 48 hours’ notice) or no-show appointments during the lifetime of their care at About Face Aesthetics will be subject to dismissal from the practice.

This policy is necessary to safeguard our time and ensure that our providers can continue to offer the high-quality, specialized care you expect.

Mon: 9:00am- 8:00pm
Tues: 9:00am- 6:00pm
Wed: 10:00am- 8:00pm
Thur: 9:00am- 6:00pm
Fri: 9:00am- 6:00pm

We deeply value our devoted clientele. If you came to us via a referral, please make sure to indicate that persons name on your new-client form so that we may thank them appropriately.

We accept all major credit cards, debit cards, business / personal checks and cash. If interested in convenient monthly payment plans, please feel free to inquire about Cherry. Some HSA/ flex-saving plans be used at About Face Skin Care too. (We’ll be happy to check for you.)

Yes, children under the age of 18 may need a signed waiver and/or accompaniment of a parent or legal guardian before receiving services.